SaaS Platforms
6The help desk where requests from the portal, from email and from the panel drop into a single flow: queues, service targets, automation, a knowledge base and a customer portal.
The work platform where teams run tasks, bugs and releases from one place: boards, sprints, reports and an external request form.
Employee activity monitoring without a covert mode: a visible Windows agent, category-based reports, timesheets from active time, and an employee who sees who looked at their data.
One centre for the logs of every application: ingest with a key per application, full-text search, live stream, trail by correlation id, threshold-based email alerts and analytics.
One email sending centre for your applications: a key per application, templates, bulk sends and campaigns, your own outgoing server, send history and analytics.
One store for the files of your applications: a key per application, short addresses, three access levels and signed links, thumbnails, webhooks, trash and an access log.